you can now donate to the non-profit of your choosing (from a list) every time you purchase from full Heart co!

Store Policies

Please read Full Heart Co store policies carefully before placing your order. 

Payment: No orders will be fulfilled or shipped without payment. Your order is not complete until payment is received and approved. 

Processing/Shipping: The time I need to prepare an order for shipping varies. For details, see individual items. We do not ship internationally at this time. 

Address change: If you need to change an address on your order let us know right away, and we'll do whatever we can. Unfortunately, we are unable to change the address once it has shipped. We are not responsible for items delivered to an incorrect address provided by the sender. 

Returns/Exchanges: We want you to be happy with your purchase from Full Heart Co, so please contact us at lindsay@fullheartco.com if you have any issues with your order and we will do our best to resolve the problem. All returns require approval within 14 days so ---> contact us within 14 days of delivery + ship items back within 30 days of delivery. Full Heart Co does not cover the cost of return shipping. Full Heart Co does not offer exchanges. 

Lost/Damaged Items: If your item was damaged in transit a replacement request must occur within 3 days of delivery and you must e-mail photo evidence of the damaged item (including a photo of the packaging, if possible). Once this e-mail is received we will send out a replacement as soon as possible. 

For lost or stolen packages, the customer is responsible for contacting and filing a claim with USPS. Once the item has been passed to USPS, Full Heart Co is no longer responsible for any lost or stolen items. Full Heart Co is not responsible for damages caused by improper handling.

Shipping: To return your product, you should mail your product to: 4190 NW 50th Dr, Apt 7106, Gainesville FL 32606, United States

Privacy Policy:

We at Full Heart Co respect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect. 

Please read this Privacy Policy carefully. We encourage you to review this Privacy Policy periodically when you use our website for any purpose or engage with us on social media. 

What personal information do we collect from the people that visit our blog + website?  

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

* to fulfill your order

* screen your order for potential risk or fraud

* to administer a contest, promotion, survey

* to provide customer support

* to send periodic emails regarding your order or other products and services

* to follow up with you after correspondence (inquiries)

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We do not sell, trade, or otherwise transfer to other outside parties your Personally Identifiable Information unless we provide users with advance notice.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser

AFFILIATES


This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications. 

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

COPPA (Children Online Privacy Protection Act):

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 We do not specifically market to children under the age of 13 years old.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

Lindsay Cornish
Full Heart Co 
4190 NW 50th Dr #7106 
Gainesville, FL 32606

lindsay@fullheartco.com

Last Edited: 11/24/2018

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